Updates 2022/10/20 at 9:31am: Telus confirmed to MobileSyrup that the outage was resolved, saying in an announcement:
[Tuesday] night time round time for supper, a single automobile accident involving a truck knocked down a number of phone and hydro poles, slicing our fiber strains and disrupting Web, residence telephone, TV, and wi-fi companies for a few of our clients all through Terrace, Kitimat, and Prince Rupert. Our crews situated the harm 72 kilometers north of Terrace, and labored all through the night time to herald substitute poles and restore the broken fiber strains to totally restore service by 6 am PT [9am ET on Wednesday] morning.
Replace 2022/10/19 at 2:13pm: Telus hasn’t shared any additional updates on Twitter, however the BC outage is not listed on the corporate’s community standing web page. That ought to imply the outage was resolved, however it’s possible you’ll wish to hold watching the Telus Support Twitter page for extra data.
Vancouver-based nationwide telecom Telus has been coping with outages in BC and Alberta in a single day.
Per a tweet from the corporate shortly after 7pm PT/10pm ET on October 18th, a community outage impacted residence and wi-fi companies in Terrace, Kitimat, and Prince Rupert, BC Nonetheless, the corporate’s community standing web page highlights extra areas in BC, together with Hazelton , Kitseguecla, Kitwanga, and Kitwancool. The outage was attributable to a motorcar accident, which broken a cable.
[Community Update] Please be suggested we’re conscious of a community outage impacting residence and wi-fi companies within the areas of Terrace, Kitimat, and Prince Rupert BC. (1/2)
— TELUS Help (@TELUSsupport) October 19, 2022
Telus’ final standing replace got here at 9am on the nineteenth, noting that “Service restoration efforts proceed” and the corporate estimates it is going to have issues again on-line by “late morning.”
In whole, impacted companies embrace cell (textual content, voice, and knowledge), OptikTV, PIK TV, residence telephone, and web.
Past BC, a number of areas round Edmonton, Alberta, are experiencing residence telephone disruptions unrelated to the above outage. Vegreville, Jarvie, Mundare, St. Albert, and Clive, Alberta, are all listed as having residence telephone disruptions, with some areas having points for a number of days.
Telus technicians are investigating, and the standing web site notes the corporate suspects the disruption was attributable to a {hardware} situation.
You may view the continued outages right here, or comply with Telus’ standing account on Twitter for updates.
Supply: @Telus